Responsibilities:

  • Manage incoming customer service inquiries and respond in a timely manner
  • Generate sales leads that develop into new customers
  • Identify and assess customers’ needs to achieve satisfaction
  • Offer customers assistance that leads to to customer retention and long-term relationship

Responsibilities

  • Manage large amounts of incoming customer requests via Intercom.
  • Generate sales leads
  • Hold customer retention as a top goal and success metric
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Be able to type 50 words per minute
  • Strong grammar and written communication
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma

Check out www.thehappily.co to learn more about our company, product, and mission.

Job Type: Part-time

Pay: $10.00 to $13.00 /hour

Everrise: Customer Service Representative

Responsibilities

  • Handle pre-sales, technical support, and order management inquiries from customers related to C by GE products and services.
  • Handle questions via telephone, email, and chat addressing hardware, software and app related issues
  • Maintain clear and thorough documentation of support emails, calls, and chats for existing products
  • Maintain ownership of cases through final resolution
  • Multitask through multiple systems and multiple tools while troubleshooting with customers
  • Escalate appropriate issues to the Subject Matter Expert(s) or to the client contact
  • Evaluate and take action on requests for exceptions to client support policies
  • Act as the last point of contact for the customer
  • Effectively communicate with team members and customers
  • Proactively identify ways to avoid recurring issues by recommending new and updated processes and technical articles

Requirements

  • High School Diploma or Equivalent
  • A passion for exciting and new technology
  • Excellent customer service skills
  • Strong written, verbal, and organization skills
  • Ability to use critical thinking and logic skills to isolate and resolve technical issues in a timely manner
  • Time management and prioritization skills
  • Ability to navigate in a Windows and OSX environments, as well as Android and iOS
  • Comprehensive understanding of wireless, Bluetooth, and wired networks
  • Familiarity with mobile devices such as smartphones and tablets
  • Must act independently and be self-motivated
  • Ability to work any shift in a 24/7 operating queue, including weekends and holidays

 

Williams Sonoma: Customer Service Agent