Travel Requirements

  • This position requires travel up to 5% of the time

Specialized Knowledge and Skills Requirements

  • Demonstrated experience providing customer-driven solutions, support or service
  • Basic knowledge and understanding of mathematics (arithmetic, averaging, percentages, etc.)
  • Demonstrated experience in a customer service environment. (This includes face-to-face service or contact center: retail, insurance, hospitality, etc.)
  • Demonstrated experience with PC software applications (Microsoft Office Suites, Internet Explorer).
  • Keyboarding/typing ability at 25 wpm.

Working Conditions

  • This position requires the ability to work a flexible schedule including evenings, nights, weekends, and holidays.

Additional Job Information:

Ideal candidates will possess:

American Family Insurance billing experience OR

Current Property & Casualty insurance licenses OR

Bilingual in English & Spanish

This is a Remote/Work From Home position.

This role will start in January 2021.

Depending on experiences and qualifications, you may be considered for a more advanced role.

All roles within this group hire will require Property & Casualty licenses upon hire.

Unifin: Customer Service Agent (Finance) $15 Hourly

  • Experience: Customer Service, Financial, 1 year (Required)
  • Education: High school or equivalent (Required)
  • Language: English (Required)
  • Work authorization: United States (Required)

Duties & Responsibilities

The job generally requires the ability to perform the following duties:

  • Responsible for handling inbound calls from customer’s inquiries and complaints in a Financial / Bank Services environment.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Resolve service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expediting correction or adjustment, follow up to ensure resolution.
  • Ensuring customer queries are answered to their satisfaction.
  • Using platforms and tools, systems to access the details of customers.
  • Respond to customer queries in a timely and accurate way, via email or chat
  • Address customer’s concerns related to the services and provide the best solutions for their need via a variety of communication channels that could include email, chat, or social channels
  • Follow communication procedures, guidelines, and policies
  • Respond to customer inquiries with compassion and select the best solution in an efficient manner
  • Provide accurate and complete information by using our communication methods
  • Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sort on the same on time

Knowledge, Skills, and Abilities

  • Financial product knowledge
  • Customer service oriented
  • Problem-solving
  • Documentation skills
  • Phone skills
  • Listening Skills
  • Resolving conflict
  • Analyzing information
  • Customer service passion, skills, and experience
  • Focus on quality and conflict resolution
  • Ability to problem solve and communicate clearly
  • Quality typing skills
  • Multi-tasking
  • Team player and self-motivated

ERC: Customer Service Agent (Part Time) 9.50 to 10.50



  • Go-getters that are tech-savvy, confident and self-driven
  • People that have a passion for providing above and beyond customer service experiences
  • Possess a HS diploma or GED
  • Ability to pass a criminal background check and drug screen
  • Ability to work a flexible schedule, which may include some weekends and holidays to meet business needs
  • Successful completion of a computer assessment is required
  • Must have the following equipment: Desktop computer or laptop with Windows installed, headset with USB connect, Ethernet cable, and Internet router with a free network connection. (Chromebooks are not acceptable.)
  • Must have the following Internet: Reliable, hard-wired, bi-directional Internet connection, DSL or Cable (broadband Internet, not dial up) with at least 10 Mbps downstream and at least 7 Mbps upstream. You can test your Internet speed by visiting
  • Must reside in Arkansas, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Montana, Nebraska, New Mexico, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Wisconsin, or Wyoming to be eligible for this position.


  • Allows you more flexibility in your day to day life to attend school, to pursue your passion, and/or to have work life balance
  • Professionally handle email, chat, and inbound calls from existing customers about their account
  • Navigate through multiple computer systems to track, update, and verify accounts
Are you up for the challenge? If so…Here’s what’s in it for you!
  • Contests for prizes monthly
  • Paid training (Get paid to learn)
  • Permanent (non-seasonal) employment
  • $9.50 – $10.50/hour

Results Company Customer Service Representative

Duties and Responsibilities

  • Provide excellent customer service
  • Communicate with customers over the phone, via email, and/or online chat
  • Navigate a computer with multiple windows and screens
  • Resolve any customer issues while providing an exceptional customer experience


  • High school diploma or GED required
  • Ability to type 25 words per minute
  • Basic computer navigation skills and exceptional communication skills
  • Positive attitude, strong work ethic and ability to thrive in a dynamic environment
  • Any customer service experience is a plus

Equipment Qualifications & Set Up Needed

At home positions will require you to independently have access to the following:

  • High Speed Internet – minimum download speed of 10 Mbps and a minimum upload speed of 5 Mbps
  • Ability to connect directly to the internet service provider modem with an ethernet cable, WIFI is not acceptable
  • Dedicated workspace in your home that is free of background noise and distraction

Dialog Direct: Customer Service Representative $12 Hourly