Calculated Hire: Call Center Representative $13 hourly
Calculated Hire is looking to hire a COVID-19 Test Scheduler (Remote) to assist a school district in their response to the pandemic. This is a remote position supporting the client in Rhode Island and it’s a contract through the end of the year paying $13/hr.
Continuum Global Solutions: Healthcare Customer Service Representative (Texas Only) $15.00 hourly
RESPONSIBILITIES:
-
Answer Inbound Calls from Customers and Address Questions & Concerns
-
Provide Information About Their Insurance Coverage, Benefit Plans, & Make Updates
-
Schedule Orders, Check Order Statuses, Take Payments, & Enroll Customers in Programs Offered
-
Navigate Through Multiple Computer Applications with Speed & Accuracy
Skyes: Remote Tech Support Agent $15 hourly
Join us as a Technical Support Agent for SYKES, and you will work remotely from the comfort and convenience of your own home answering inbound calls, live chat, or emails. You will work on a team and assist customers and other team members with resolution of their customer requests. Additionally, you will:
-
Troubleshoot, test, resolve and escalate (where applicable) incidents with end users who contact Technical Support
-
Assist customers with operating system and browser issues, clearing cache and cookies
-
Assist with web site navigation, downloading files, pop-up blockers, security settings, and rebooting
-
Provide overall technical troubleshooting to pinpoint and resolve customer issues
Work with us and you’ll enjoy:
-
Hourly pay starting at $15
-
100% paid training
-
Full benefits package including medical, dental, vision, life insurance and company-matched retirement plan.
-
Refer a friend program that pays $150 for every referral with no limits.
-
Tuition reimbursement (after just one year of employment)
-
Paid time off
-
Opportunities for advancement and continued growth
Required qualifications, skills and experience
Apply with us if you possess:
-
The ability to provide excellent customer service and technical support by phone, chat and email with empathy and professionalism
-
Ability to work weekdays, afternoons, and weekends
-
Proficient and experienced PC skills with Microsoft office, using dual screens and toggling between multiple systems
-
High School Diploma or GED (minimum)
-
Hard-Wired internet connection with at least 5 mbps up and download speeds.
-
A standalone monitor to connect to the computer we will send you. This cannot be a laptop, all in one, or TV.
-
A computer (any type but not a phone) for your first week of training sessions and any technical troubleshooting.
-
USB corded headset, noise cancelling with a mute function.
-
A quiet distraction free home office area to work.
Mary Ruth’s: Customer Care Representative Between: $15-$18 an hour
This job requires a flexible schedule and rotating weekend availability for the following shifts:
Full Time
-
7:00 AM – 3:30 PM EST
-
3:30 PM – 12:00 AM EST
-
11:00 AM – 7:30 PM EST
Part-Time
-
10:00 AM – 2:00 PM EST
-
5:00 PM – 9:00 PM EST
Responsibilities:
-
Follows communication procedures, guidelines, and policies.
-
Talks with customers by phone, text, email, social media, or web chat regarding product information, order questions, or changes in subscription service.
-
Assists with the placement of orders, refunds, or exchanges.
-
Proficient in taking payment information and other pertinent information such as addresses and phone numbers.
-
Reaches out to customers and verify account information via phone call, text, or email.
-
Maintains customer confidence and protects operations by keeping sensitive information confidential.
-
Capable of managing large amounts of incoming calls or open tickets.
-
Identifies and assesses customers’ needs to achieve customer satisfaction; Go the extra mile to engage customers.
-
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
-
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
-
The ability to identify with the feelings of others to communicate clearly, accordingly, and effectively both verbally and in forms.
-
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
-
Ability to explain to customers the support processes within the organization.
-
Capable of taking on new skills quickly to provide direct support to customers.
-
Build sustainable professional relationships of trust through open and interactive communication.
-
Provide accurate, valid, and complete information by using the right methods/tools.
-
Contributes to team effort by accomplishing related tasks as needed.
-
Some travel (<5%) may be required on an as-needed basis, with advance notice provided to the employee.
Qualifications:
-
High school diploma or equivalent
-
Must have previous experience in customer support and demonstrated ability to multitask, prioritize and manage time effectively.
-
Ability to speak effectively before groups of customers or employees of the company.
-
Strong verbal and written English communication skills.
-
Basic mathematical ability.
-
Ability to deal with problems involving a few concrete variables in standardized situations, being able to rationalize problems, and critical issues.
-
Ability to understand and to carry out instructions furnished in written, oral, or diagram form.
-
Ability to understand and carry out instructions furnished in written, oral, or diagram form.
-
Business Process Outsourcing or call center experience.
-
Amazon experience (strongly preferred).
-
Shopify experience.
-
Freshdesk or Zendesk experience.
-
Great sense of humor and positive “can-do” attitude.
Benefits Summary:
-
$15.00 starting hourly rate.
-
Sick time.
-
Paid company holidays.
-
Flexible vacation.
-
Medical, vision, and dental (USA).
-
Flexible Spending Account – FSA (USA).
-
Company matched (4%) 401k (USA).
-
Employee and immediate-family discount on all products (upon 60 & 90 days of employment).
Victoria Secret: Virtual Seasonal Customer Service Representative $13.00 Hourly
Responsibilities:
-
Live the brand values in all that you do and day-to-day interactions: The Customer Rules, Passion Leads to Success, Inclusion Makes Us Stronger, and It Matters How We Play the Game.
-
Utilize selling skills to make effective recommendations to our customers
-
Resolve customer issues while utilizing negotiation skills
-
Efficiently handle inbound contacts from customers, resolving any issues, questions or concerns
-
Enter information into the company database
-
Interpret company policy and procedures in servicing customers
Qualifications:
-
Must have customer service experience that involved making selling recommendations, resolving issues, utilizing negotiation skills, answering questions, providing information about policies & procedures
-
Must have professional phone presentation and communication skills
-
Must pass background check
-
Basic typing/computer experience with excellent navigational skills
-
Ability to perform basic mathematical computations
-
Ability to handle high contact volume while maintaining superior customer relations and service
-
Previous call center experience is a plus
-
Regular and reliable attendance is essential
Blackboard: Customer Service Advisor $12.00 hourly
POSITION RESPONSIBILITIES· Resolve end user inquiries by utilizing multiple technologies including telephony, chat and web based inquiries.· Strive for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner.
- Manage and resolve identified client issues for assigned customer accounts.
- Document information into web based ticketing system.
- Search and navigate knowledge base to identify appropriate resolution for client issues.
- Escalate unique issues or inaccurate information contained in knowledge base to the immediate supervisor for resolution.
- Projects favorable image of the company to promote its objectives and goals that enhance client relationships.
- Participate in internal training programs to expand knowledge and support multiple clients.
- Provide delightful, efficient and accurate resolution to customer inquiries.
- Special projects as requested by management.
QUALIFICATIONS
- High School diploma or equivalent required; some college preferred.
- Must be 18 years old or over.
- Excellent verbal and written communication skills.
- Must have knowledge of how to use a computer and internet applications.
- Proficiency in MS Office computer applications, including Word and Excel and willingness to learn new technology systems.
- Familiarity with education related technologies.
- Must be able to handle multiple job tasks at one time and escalate issues timely.
- Customer service or contact center experience highly preferred.
- Previous experience in the education industry and e-learning technologies preferred.
- Analytical orientation with strong attention to detail.
Activirus: Customer Service Representative: Loan Support $15.00 hourly
DUTIES & RESPONSIBILITIES :
- Obtain and keep records of client interactions and documenting correct/accurate information.
- Respect and protect the confidentiality of client personal information.
- Provide accurate, valid, and complete information by using the right resources/tools.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage clients and assure them warmly and ascertain problem or reason for calling
- Advise on company information
- Utilize computer technology to handle high call volumes
KEY COMPETENCIES :
- Comfortable using e-mail and chat for real-time communication in a virtual environment.
- Strong phone handling, analytical, and active listening skills.
- Diligent follow up skills
- Self-motivated and comfortable from home, using your personal computer.
- Good attitude, positive outlook – you consider yourself to be social!
- Reliable, dependable, and punctual.
- Motivated and self-directed.
QUALIFICATIONS FOR THE JOB :
- Experience: 5+ years of professional work experience, preferably in the service industry
- Education: High School Diploma required
- Effective oral and written communication skills.
- Loan processor experience or underwriting experience helpful but not required.
- Must be drawn to process-oriented tasks with high attention to detail
- Must have strong computer skills and the ability to troubleshoot one’s own computer.
- Self-motivated, positive disposition is key – proven ability to work in self direct, virtual environments.
- Must be proficient in reading and speaking English
- Ability to commit to paid online training
Amazon: Seasonal Customer Service Representative $15 hourly
Key Responsibilities:
- Help a variety of Amazon customers by phone, e-mail and/or chat.
- Use tools and programs to navigate the website, research accounts, review options and solutions for customers, and communicate them effectively.
- Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, social media, and instant messenger, or chat tools.
- Complete mandatory training (this schedule will be different from your work schedule upon hiring).
- Actively problem solve and innovate on behalf of customers with good judgment to ensure the appropriate customer outcome.
- Follow detailed verbal and written instructions.
- Ability to empathize with and prioritize customer needs.
- Opportunity to learn other areas of the business and support specialty departments as needed.
Dialog Direct: Customer Service Representative $12.00 hourly
What you will be doing
- Answer incoming calls and assist customers
- Research information in databases to resolve customer issues
- Maintain composure in escalated situations
- Operate accurately and efficiently in a fast-paced environment
- Handle multiple responsibilities at one time
- 100% attendance during training
Work at Home Requirements
- Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible
- Operation system – Windows 10 or newer
- The computer must have least 4GB of RAM and a Processor speed – Dual Core 2 GHz or better
- High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
- Upload speed of 3 Mbps; Download speed of 10 Mbps
- The Internet service provider (ISP) must be highly stable with 1% or less packet loss
- Latency under 100ms.
- USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
- Must have available cell phone, tablet or landline required for Multifactor authentication
What skills you will need
- One year of Customer Service experience required. Preferably in Call Center environment
- Prior work at home experience preferred
- Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
- Excellent verbal, written, and listening skills
- Professional and articulate voice
- Ability to multi-task in several computer applications at once while holding a conversation with a customer
- Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
- Computer savvy and can resolve minor technical issues with minimal assistance
- Basic math skills required
- Ability to problem solve
- At least 18 years of age or older
- High School Diploma or GED