Godiva: Seasonal Customer Service Representative
This position can be onsite or remote and we offer flexible schedules. This is a seasonal role with part time or full-time hours. Start dates are as early as September 28th.
The Customer Service Representatives are an essential part of providing special moments for our customers. Each day, you will have the ability to connect with our customers and transform situations into successful interactions. Godiva empowers our people to make strategic decisions with the hopes of winning and retaining customers.
Principal Accountabilities:
The Customer Service Representatives will strive for first-contact resolutions regarding:
- Order and product inquiries,
- Godiva Chocolate Reward Club issues,
- Credit card/billing questions
- Other questions that need investigating
Qualifications:
- No previous experience required but is preferred.
- Professional and interpersonal skills for interacting with customers through phone calls,
- live assistance chat and email.
- Excellent listening and problem-solving skills
- Excellent written and verbal communication skills
- Ability to analyze information with strong attention to detail, accuracy and organization
- Ability to work independently within various software systems
- Experience with PCs, internet and Microsoft suit
- Ability to multi-task in a fast-paced environment
- Must be reliable and flexible
- Must exhibit patience, compassion, and empathy
Our Benefits:
- Competitive Hourly Rate
- Employee Discounts
- Flexible Hours and Remote Work
- In-house Training
Godiva and affiliates, is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
Manpower: Customer Service Representative $15.00 Hour California Residents
Are you a California resident looking for work from home doing call center work? Do you enjoy helping people? Do you have experience working in a fast-paced customer service work environment and looking for a new career opportunity? If you said yes, we want to speak to you!
What’s in it for you?
Work from home opportunity
Shifts 7 days a week available
1st Shift start times between 8:00 am – 5:00 pm
2nd Shift start time between 12:00 pm – 8:00 pm
Weekly pay (Every Friday).
Pay $15.00/hr
Free College Tuition Program
What you’ll be doing:
Answer incoming calls for a high-volume call center
Assist callers with filing claims
Data entry
Research and verify claims for accuracy
Who were looking for:
Must be a California resident
Minimum of 1 year experience in a customer service, retail, or call center environment
Able to work any shift and be flexible
Able to work in a fast-paced environment
PC laptop or Macbook
Reliable internet connection
Bluetooth or hardwired headset for your computer
Someone with great attendance and perfect punctuality.
Detail-oriented and organized with an ability to work independently.
Someone with a “Yes, can do!” Attitude.
Able to pass a Background Check and Drug Screen.
Stop your job search and apply today. Do you need more information? We love referrals so please share our job with friends and family.
Job Type: Full-time
Pay: $15.00 – $15.10 per hour
Job Type: Full-time
Crate & Barrel: Customer Service Associate Location: Texas
Our team is growing! We are excited to open our new Customer Service Center. We are looking for passionate customer service minded individuals to join our team. This position is primarily a work from home role with the occasional need to travel into our facility to receive training or participate in team building activities (because we have fun!). If you live within 90 minutes of any company location, we’d love to hear from you.
- Answer customer questions, requests and concerns via customer interaction channels such as phone, chat, email, etc.
- Provide product information and suggest alternative product solutions based on customers’ needs.
- Enter orders into systems and verify all the information is accurate.
- Provide delivery assistance to the customer including, but not limited to,scheduling deliveries, resolving delivery issues, ordering parts and entering return/replacements for shipped and/or delivered items.
- Provide basic assistance to gift registry, such as helping customers maintain the registry, etc.
- Provide service solutions and/or compensation to appease customers based on guidelines.
- Perform other duties as assigned.
- Develop and maintain effective, collaborative relationships with company personnel and customers.
- Adhere to all Customer Service Center Guidelines.
Required Skills
- Excellent reading and written language skills (English): good math skills
- Excellent organizational skills, ability to multi-task and navigate through multiple systems in a fast-paced environment
- Excellent telephone presence, interpersonal skills, and ability to communicate effectively with a diverse group of people
- Excellent data entry, typing and computer skills
- Thorough working knowledge of email, internet browsers, and Google platform
- High School Diploma or GED is required
- Office or customer service center experience is a plus
Work At Home Requirements
- Minimum 25 Mbps download without packet loss or delay and a minimum 3 Mbps upload without packet loss or delay, through broadband cable or fiber optic services, WiFi, Satellite, or DSL
- A secure home office or space dedicated to work, free from background noise or other distractions
- Home residence within a 90 minute of any company location
- Able to work within the Customer Service Full-time or Part-time hours requirements
- Able to perform with minimal daily supervision, a high level of independence/autonomy
- Excellent computer navigation skills (multiple windows and programs)
- Ability to troubleshoot home internet and personal computer equipment
- Has/or can obtain required hardware/systems/software minimums, provide proof of:
- Intel Core i3 or AMD A9
- 4 GB Ram
- 500GB SATA Hard Drive
- 1 GB of Free Hard Drive Space
- Webcam
- Windows 10 Operating System or MAC OS 10.13+
Gap Inc: Work From Home Chat Representative
We’re looking for a Chat Specialist I agent to provide superior experiences to our Gap Inc brand customers. In this role, you’ll interact with customers from around the world via chat. You’ll answer chats from customers at all of our brands and US, EU and UK markets, including Gap, Old Navy, Athleta, and Banana Republic.
You’ll need to collect and analyze information from customers in order to offer the best resolution and complete these interactions in one contact. When needed, you’ll take phone calls to support our customers via phone.
Provide service to our customers who are chatting with us by:
- Delivering superior customer experience by providing product information, solve problems and processing orders.
- Demonstrating exemplary customer service skills in every interaction and ensure timely, one-contact resolution with customers.
- Effectively de-escalate customer issues using empathy and conflict resolution skills.
- Utilize effective time management and prioritization skills in order to handle a high volume of chats in a fast-paced environment.
- Demonstrate motivation by identifying personal strengths and opportunities in partnership with supervisor to develop career enhancing skills.
- Ability to identify and report any critical or reoccurring customer service issues to Supervisor.
- When needed, take phone calls to support our customers via phone.
- Other duties as assigned
- High school diploma or GED equivalent
- Minimum 6 months of customer service
- StrongPC skills including internet and windows-based applications
- Keyboardingskills
- Strong verbal and written communication skills includingde-escalation skills
- Previous experience with chat a plus
- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
RESPONSIBILITIES:
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Manage large amounts of incoming social media inquiries, emails, and chat requests.
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints: provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Manage ticket bookings. Help keep record of ticket sales.
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Resolve customer complaints email, chat, mail or social media
- Greet customers warmly and ascertain problem or reason for calling
- Upgrade tickets or change dates of attendance
- Assist with placement of payment, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Communicate with appropriate location/GM about issues, booking information and customer updates.
DESIRED QUALIFICATIONS:
- Proven customer support experience preferred
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
All applicants must be 18 years old or older and sign a non-disclosure agreement. Thirteenth Floor Entertainment Group is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
Majorel: Customer Service Representative 13.50 per hour
The Client Online Store is responsible for supporting customers of a leading player in the technology industry. The position involves answering inquiries related to products available through an online store as well as previously placed orders. Inquiries range from order status and shipment/delivery to requests to cancel or change orders.
Overall Responsibilities:
· Providing high caliber Customer interaction as measured by call monitoring, call audits, and customer satisfaction surveys;
· Presenting to the public a strong working expertise in all client supported products;
· Ensuring innovation and quality in all Customer interactions as measured by call monitoring and customer satisfaction survey;
· Capturing all required data elements in internal Online Store and other systems of record as required by training and operational procedures;
· Maintaining a general awareness of client’s strengths in the industry; and
· Assisting Customers by answering queries relating to their order status, changes and delivery timeframes.
· Other duties as assigned
Walmart E-Commerce: Customer Support $15.00 Full Time
Our Customer Experience Specialists Success Profile:
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